Refund policy

We stand behind everything we make. If something is not right, we will make it right.

RETURN ELIGIBILITY

We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

Unworn, unwashed, and in original condition All original tags attached Returned in original packaging where possible

Items that have been worn, washed, or damaged after delivery will not be accepted for return.

HOW TO INITIATE A RETURN

To initiate a return, please contact us at hello@theoptimalgear.com with your order number and reason for return. Our team will respond within 1 to 2 business days with return instructions.

REFUNDS

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5 to 7 business days. Please note that original shipping costs are non-refundable unless the return is the result of an error on our part.

EXCHANGES

We offer exchanges on eligible items within the 30-day return window. If you need a different size or colour, please contact us at hello@theoptimalgear.com with your order number and the details of the exchange you require. Exchanges are subject to stock availability.

AMBASSADOR DISCOUNT ORDERS

Orders placed using an ambassador discount code are subject to the same return and exchange policy as full-price orders.

CONTACT US

If you have any questions regarding a return or exchange please reach out to us at hello@theoptimalgear.com. We aim to respond to all enquiries within 1 business day